Is your EAP service a waste of money?

EAP (employee assistance programmes) have traditionally been used by organisations to provide a basic level of support to employees in the form of;

  • Financial advice
  • Child and eldercare information services
  • Legal advice
  • Information on workplace issues
  • Short term counselling services

The average cost of an EAP service, according to the Employee Assistance Programme market watch, is around £14 per employee per year. If, for example, you are an organisation employing 250 people, the annual cost of the EAP service would be £3,500 per year.

This may not seem an excessive financial cost in the grand scheme of things. However, what return on investment (ROI) does that £3,500 actually provide to your organisation?

An EAP service is traditionally a reactionary service. The service provides help and assistance to employees who use the service in the form of telephone counselling or information.

Part of the success of the EAP being based on how many employees interact with the service and actually pick up the phone.

Whilst it may be viewed by many as an employee benefit, is it really giving your employee’s what they need, particularly on the health and wellbeing front?

In order to establish how your EAP service is giving tangible ROI in the field of health and wellbeing, pause for a moment and consider the following.

Does your EAP provider help your organisation to;

  • Reduce the cost of absence by providing employees with proactive training and resources on how to build emotional, physical and mental resilience and wellbeing?
  • Reduce absence figures overall by providing consistent advice and training to employees on what is needed to be a healthy, happy and energised individual?
  • Improve employee engagement levels by having regular presence in the workplace in the form of on going resilience training?
  • Improve the performance levels of your employee’s by teaching them exactly how to change the way they think, feel and behave on the inside so that they excel on the outside?
  • Provide expert consultancy on how to develop and implement a comprehensive wellbeing strategy?
  • Provide a comprehensive free health check for all your employees that can feed into a bespoke wellbeing training programme?

If you answered no to one or more of the above points, it may be time to question whether you need a different approach.

By giving your employees the knowledge, tools and resources to develop long term emotional, physical and mental resilience, you are proactively and strategically ensuring the right ROI for your organisation.

Talk to us today about how we can create affordable wellbeing and resilience training programmes that deliver measurable ROI for your employees and your organisation.


Resilience training – what’s the big hype?

Resilience; The capacity to recover quickly from difficulties; toughness

According to the Oxford English dictionary, resilience is the capacity to recover quickly from difficulties. In business terms, what does that actually mean?

Many savvy organisations are beginning to turn their attention to the concept of resilience training for employees as a means to reduce or manage absence proactively in the workplace and enhance employee performance.

Over recent years and particularly in the face of challenging economic times, organisations have started to make the link that resilient employees perform better, have greater sustained energy and the ability to bounce back far quicker than those who are less resilient, stressed and unable to cope with setbacks or change.

Resilient employees are able to “roll with the punches” and adapt to adversity without lasting difficulties; less resilient employees have a harder time with stress and life changes, both major and minor. When employees have the knowledge and skills required to be more resilient on a physical, emotional and mental level, they perform at an enhanced level.

A workforce characterised by low resilience levels often demonstrates higher than average levels of absence, challenges with presenteeism and lower levels of morale and employee engagement, team building and cognition. Growing research suggests that organisations faced with this in the workplace are more likely to see a decline in competitive advantage, market share and profitability.

Resilient individuals make resilient employees. The ability of resilient employees to stay motivated, control stress and enjoy life translates into bottom line results.

Harvard Business School reviewed what was key in order for organisations to move forward and grow successfully. The four key factors were;

  • Empathy
  • Perspective Taking
  • Rapport
  • Cooperation

Even low levels of stress rob an individual of the ability to do any of these because of the physiological impact on the mind and body.  Therefore, for organisations to not only survive but move forward, providing employees with the knowledge, skills and tools to develop and maintain resilience is a key investment.

Would you like to know more about how resilience training can help to transform your workforce? Contact us today and find out how we can help support you to create a workforce fit for the future.